Program Manager, Learning & Development

at

Square

New York, NY
Full Time
4mo ago

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a member of Square's Learning team, you will be driving the learning and development programs in line with Square's People strategy. You will drive program strategy, stakeholder relationships, execution, awareness, data insights, facilitation, and delivery of an outstanding learning experience. These programs touch leadership, onboarding, and general learning opportunities for all employees.

Your primary responsibilities will be upkeeping the quality of existing learning programs, ensuring all moving parts operate continuously, delivering, maintaining, and improving our new hire onboarding curriculum, while supporting specific leadership initiatives. Your role also involves a variety of other Learning & Development tasks such as developing content, upskilling tenured employees, and collaborating closely with operations leaders and other cross-functional teams.

You Will:

  • Partner with internal stakeholders to oversee the execution and organization of a growing catalogue of learning programs and offerings.

  • Deliver best in class training methods, frameworks, tactics, and approaches that effectively validate learning experiences

  • Measure key performance indicators to evaluate effectiveness, identify areas of improvement, and deliver reports to key stakeholders that influence learning strategies

  • Work closely with stakeholders to advise process and training gaps, and propose solutions or implementation plans to address identified gaps

  • Manage the LMS (learning management system) to ensure consistency in data and user experience

  • Develop learning vendor relationships and evaluation of their impact to learning programs

  • Partner with internal communications to define the Learning team's brand and execute internal communications strategy.

  • Contribute to the development of projects and programs to scale across different geographies

Qualifications

You Have:

  • 5+ years prior professional experience in learning & development, human resources, or human capital consulting

  • 2+ years program or project management experience

  • Outstanding written, verbal, interpersonal communication, and organizational skills

  • Ability to present or speak confidently and comfortably to live audiences

  • Ability to evaluate key performance indicators and end user feedback in order to identify areas of improvement and impact

  • Familiarity with Workday a plus

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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Onkar By: Onkar