Account Manager - Pharma

Pharma Intelligence is the trusted partner of the top 50 global pharmaceutical companies and the top 10 contract research organizations (CRO’s) – providing timely intelligence and insight to make authoritative decisions. Our connected team of journalists, researchers, and analysts is based in key markets around the globe. 

The world's top organizations in the pharmaceutical, MedTech, generics, consumer healthcare ad clinical research rely on Pharma Intelligence for our authority, precision, and forward-thinking analysis so they can work smarter, make better decisions faster with more confidence, and achieve greater success.

The Account Manager will be responsible for active and non-active accounts across specific regions and act as their single point of contact.

The Account Manager will play a sales function across the entire portfolio, with a mix of large number of mid-tier customers, they will be required to undergo the occasional need to meet customers face to face outside of the “at event” sales activities, by attending competitor shows or customer meetings, as well as new business generation.

In this role you will:

• Own and grow a distinct client base of approx. 80 accounts within the Pharma space.
• Build and foster relationships to maintain current book of business, with annual uplift
• Strategically map out and plan your approach to grow each account (Including Company size & Revenue; Their mission & Strategy; SWOT Analysis; Org Chart; Contact details & relationships; Current Services; Potential for Growth; Strategy for Growth and Implementation Schedule)
• Be responsible for the full cycle of planning execution, leveraging support teams to help you
• Meet your clients when appropriate. Connect with them on social media and be in regular contact with them by phone
• Organize customer visits efficiently
• Master knowledge of our Pharma Intelligence product suite (subscriptions, one-time products, and consulting), our competitors & clients to provide excellent service & maximize sales.
• Establish productive, professional relationships with strategic business leaders
• Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas and contingency plans
• Meet required KPIs and ensure your activity meets or exceeds Informa standards and expectations
• Continually improve your product and industry knowledge to ensure the best support can be offered to your customers and colleagues
• Contribute fully to the objectives of your division and achieve the personal objectives set by your manager
• Be expected to collaborate with colleagues of all levels proactively, positively and professionally
• Provide feedback from customer training sessions / meetings – share with colleagues and ‘manage up’
• Maintain high customer satisfaction for all Informa services, functions and experiences

What you will need to succeed:

• At least 2 years of experience in B2B sales, having successfully focus on new business and consistently won new business contracts
• Account Management experience up-selling & cross-selling directly to senior decision-makers
• Strong networking and rapport building ability
• Proven ability to successfully conduct business with clients in person
• To be a dynamic self-starter, solution focused and a creative thinker
• Ability to present complex ideas & products simply, so they resonate with your audience
• Ability to present to different audiences / personas in their own ‘language’
• Ability to identify client challenges, and develop creative solutions in close collaboration with colleagues and clients to maximize product potential
• Strong organizational skills set priorities and be flexible in changing, fast-paced, and high-stress environment
• Highly developed business acumen and the ability to understand the wider issues of the industry
• Effective use of Salesforce.com to detail contact and progress on each account
• Excellent, communication, presentation, listening, negotiation and closing skills

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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