Technical Support Engineer

Founded in 2007, Tricentis has been making waves worldwide as an innovative and cutting edge continuous testing company. We help enterprises accelerate their digital transformation with an AI-driven, end-to-end testing, and automation platform. To learn more about the world’s #1 testing and automation platform visit our website: http://tricentis.com/

As we rapidly expand, we are looking for highly engaged Product Support Experts to help us grow. Our company culture is fun, lively, and agile – using the same DevOps principles that are currently helping us re-shape the future of software testing for our customers.

We are located worldwide with our headquarters in Vienna, Austria, and offices in Germany, Switzerland, the UK, the Netherlands, Poland, India, the US, and Australia.

If you’re ready to join a fun and dynamic company, be sure to apply!

Our Technical Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.

RESPONSIBILITIES

•  Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
• Create technical documentation to serve as a knowledge base for handling support issues
• Ensure inquiries are responded to within established timeframes and support service levels are achieved
• Collaborate closely with development and service teams as well as key account management.
• Shape the future of the product by reporting bugs and feature requests

• One or more years’ experience in technical support or in a customer facing role
• Associate's degree in Computer Science/Engineering or relevant experience (Bachelor’s degree preferred)
• Familiarity in C# or Java
• Experience with enterprise software applications 
• Knowledge of relational databases like MSSQL, DB2, Oracle and MySQL
• Basic understanding of software testing concepts
• SAP S4/Hana experience is a plus
• Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
• Driven to learn and willing to “go the extra mile” as part of our team
• Legally authorized to work in the U.S. without sponsorship

Our Package:  

• Flexible working hours (no core time) 
• Market competitive salary and annual performance-based bonus
• 401(k) plan 
• 100% company paid medical (dependent on plan type)
• 100% company paid dental, vision, life & disability coverage 
• Company paid holidays, PTO and volunteer days 

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.