L&D Program Manager: Design Team Lead



Atlanta, GA
Full Time
3y ago

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

In this role, you will be focused on leading a team of Learning Experience Designers, Design Associates and Knowledge Base Associates for the dedicated design and development of learning assets. In addition, this role will require active work in designing, delivering, and measuring the impact of learning and development programs that drive performance improvement across the Customer Success team. There is a broad range of opportunities including soft skills development, building product knowledge, workflow efficiency, and targeting behaviors that will have the greatest impact on performance.

You Will :

  • Designs and executes on a continued development strategy that enables the long term success of Customer Success Advocates.

  • Identifyies performance improvement opportunities and measuremeasures the impact of L&D programs through data analysis. 

  • Apply adult learning methodology to identify and write learning objectives, storyboard content and design and develop learning approaches for classroom, online/web-based e-learning, virtual classroom, live instructor-led and blended learning environments.

  • Consult with subject matter experts and stakeholders to ensure accuracy and usability of the targeted learning intervention and to determine the best learning solution for each training situation

  • Facilitate the conversion of traditional training materials to alternate learning formats (e.g., computer assisted instruction, Webcast delivery, video streaming, Internet, and/or state of the art technology/other means).

  • Manage the preparation of instructor materials (course outline, background material, and training aids) and required job aids, templates, and reference materials supporting different training platforms and formats.

  • Coordinate the development of learner materials (course manuals, workbooks, handouts, completion certificates, and course critique forms).

  • Partner with other members of the L&D team to deliver cross-functional training programs.


You Have:

  • 2+ years of management experience preferred 

  • 3+ years of experience in Learning and Development in a business setting

  • Extensive knowledge of educational trends in instructional technology and professional learning in face-to-face, virtual, and blended learning environments

  • Superior writing, editing and verbal skills with a demonstrable ability to distill complex ideas into clear, actionable guidance

  • Experience with applying adult learning principles and styles

  • Experience in Learning & Development, curriculum, or instructional design, including the design and development of microlearning

  • Experience managing the entire content creation workflow from concept to release with excellent organizational, project planning, and project management skills

  • Experience working cross-functionally, especially with various product, technology and other learning teams in an organization.

  • Highly proficient in Google Suite and E-learning tools i.e. Articulate 360, Captivate, etc.

  • Experience with Learning Management Systems and Microlearning design and distribution technology is a plus

  • An analytical, data-focused mindset with a track record of success in a metrics-driven environment.

  • A willingness to roll up your sleeves and get your hands dirty to understand the problems that face our customers and our team.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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Onkar By: Onkar