SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.
Reporting to the Manager of Customer Experience, the Outsourcing Account Manager will have the unique opportunity to own the outsourced operations, build the appropriate in-house management oversight structure and mechanisms, while driving the collaboration with external providers in an effort to yield a multitude of innovative ideas to deliver on goals and expected performance of outsourcing partners. This position is the process and standards gatekeeper as well as the expert in outsourcing best practices and continuous improvement to ensure an effortless customer experience. The Outsourcing Account Manager will be asked to efficiently and independently provide operational expertise and strategic leadership, support, guidance and training to teams on all aspects of outsourced work. The ideal candidate will ensure alignment of teams to the related outsourcing strategies, policies and performance while interfacing with operational teams, support groups and service providers for successful execution of outsourced services, while ensuring compliance with operational standards, ethical practices, outsourcing and procurement policies and procedures.
Operational Performance (50%)
Quality Assurance (30%)
Relationship Management (20%)
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