Product Lead - EMEA

Company Description

Shopify and Shop are now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

Shopify has focused the last decade on solving complex problems for entrepreneurs by making commerce seamless and accessible. Now, we want to do the same for customers through Shop.

Shop is on a mission to change how we shop. From the fastest checkout experience in Shop Pay to all-in-one order tracking and easy ways to find and shop local brands in app, Shop is making shopping better one step at a time for both shoppers and the merchants they buy from. Having launched only a year ago, Shop is already one of the top 5 apps in North America and we're just getting started.

We're looking for a Product Lead to join our team as we turn Shop into one of the most beloved products and brands in the world. We want shoppers to be able to develop meaningful connections with the brands they love, and we believe that Shop is the answer to helping foster those relationships with the powerhouse of Shopify merchants we love and support.

Intrigued? That’s great! We’re looking for Product Lead to join our team, and maybe you’re the person we’re looking for!

At Shop, Product Leads have a passion for building category defining products and leading a high velocity team that continuously raises the bar. You will be hands-on and lead this team together with your trifecta consisting of a UX- and Development manager. Constantly seeking and identifying the most impactful opportunities that serves and delights our customers and drives towards the strategic missions within Shop. Working closely with Engineering, UX, Data and other internal teams to transform the opportunity into reality through an exceptional user experience. Leveraging the success metrics and tripwires you have designed in advance to assess, iterate and improve upon the experience to ensure maximum impact.

You are an entrepreneurial spirit and thrive in a startup environment. You have likely founded a company before or played a key role in a fast growing startup. You have a proven track record of shipping fantastic products and getting things done at scale.

Your responsibilities:

• Lead and run a high velocity product team together with your trifecta (UX- and Development manager).

• Define roadmap and KPIs for the team that connects and drives towards the strategic goals and missions within Shop

• Continuously diagnose metrics and customer feedback to identify short- and long-term opportunities

• Retain a stack ranked backlog of well-defined initiatives 

• Design team rituals and processes for high velocity iterations to validate, build and scale the most impactful initiatives

• Ensure we ship product that meets our high quality bar

• Interview customers to keep close with our audience and shape our efforts based on their needs and expectations

• Effectively keep stakeholders up-to-date and aligned on the intended outcomes

• Communicate learnings from experiments and initiatives within Shop to make the team and others more successful in their future efforts

• Excellent analytical skills and proficiency in writing SQL 

• Experience running teams at fast growing companies

• Proven track record of having shipped impactful and high quality product initiatives

• Built a team culture of testing and learning at a fast pace

• Exceptional problem solving skills, high attention to detail, and opinionated design sense

• Great communication skills with a strong ability to align with numerous stakeholders towards a common goal

All your information will be kept confidential according to EEO guidelines.

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort.  We want to know what you're really interested in building and why you want to build it at Shop, so please give us as much detail on this as you'd like in your application. 👍 📖

At Shop, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

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