Service Process Specialist


Bosch Group

Warren, MI
Full Time
3y ago

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

As a Service Process Specialist, you will support and lead on-going initiatives surrounding services and service parts that support key product categories, with focus on supply-chain, distribution, and process improvements.

Responsibilities will include:

  • Analyzing and determining optimal processes for delivering critical parts to our customers, particularly, authorized service centers.
  • Analyzing processes affecting service levels of service parts (on-time delivery) and implementing changes.
  • Effectively working and partnering with cross-functional teams to accomplish key metrics and service levels.
  • Supporting, developing, and overseeing field service software management programs and online/mobile tools that provide value to our service centers and/or business (e.g. Tableau, online parts sites, Visual Connect)
  • Overseeing and supporting out-of-warranty service programs for key customers.
  • Effectively navigating and utilizing recently launched SAP ERP and SAP C4C solutions.
  • Creating and providing regular reports showing performance metrics (e.g. OTD, inventory availability, forecast accuracy).


  • Bachelor’s Degree preferred, with a technical or analytical focus.
  • 3+ years of optimization of processes/ Lean initiative experience.
  • Strong analytical and technical aptitude.
  • Advanced skills in MS Excel for reporting and analysis tasks.
  • Ability to apply systematic problem solving methods and develop creative solutions.
  • Ability to analyze processes, identify inefficiencies, and apply improvements for optimization.
  • Understanding of inventory control methods and best practices.
  • Ability to work with a team and collaborate with cross-functional team members.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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