Director of Technical Operations

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

The Director of Technical Operations (TechOps) leads and coordinates all systems and service needs across the product under their watch.  They are responsible for translating TechOps strategy into tactical priorities and daily operations. The Director will assess operational capabilities and performance to ensure the delivery of quality products and services on time to all customers internal and external. The Director must excel at supporting Daxko’s daily operations and develop a strategic systems IT roadmap.

The Director of Technical Operations reports to the Vice President of Technical Operations.

What you'll be responsible for...

• Managing 10+ leaders and individual contributors ongoing performance and engagement
• Building and sustaining a culture of collaboration and teamwork in order to maintain a flow of information between key leadership and teams
• Chief communicator- cascading regular communications
• Assessing where gaps exist and develop skill sets
• Reviewing processes and make adjustments to improve team efficiency
• Prioritizing team members’ schedules by establishing meeting norms
• Serving as representative on Daxko market councils: collaborating with leaders of engineering and product to assure company alignment
• Responsible for defining team roadmaps
• Conducting performance reviews for the team

Essential Duties:

• Overseeing progress in achieving operational/production goals and objectives, especially with respect to quality, cost, and customer service
• Anticipating needs and initiates development and implementation of new technology and approaches
• Providing strategic direction for operations utilizing these new approaches
• Responsible for uptime, data accuracy, and integrity
• Collaborating with compliance team to ensure operations are in full compliance with all company and regulatory requirements
• Providing strategic leadership for Daxko’s production infrastructure
• Less than 10% Travel Required
• Budget Responsibilities: Ensuring fiscal responsibility for production hosting and software licensing needs. Seek cost-cutting opportunities for department

Required Skills/Abilities:

• Strong technical operations background
• Coach and mentor team members
• Excellent verbal and written communication skills
• Passion for continuous improvement in Daxko’s technical operations
• Strategic Manager and Organizer
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and, at times, stressful environment

Required Education and Experience:

• Bachelor’s Degree in Computer Engineering or similar field or relevant work experience
• Ten (10+) years of relevant experience
• Proven team leadership experience of a team of people
• Experience leading Cloud (AWS, Azure) or traditional datacenter teams
• Experience making data driven decisions for teams and infrastructure

Preferred Education and Experience:

• Bachelor’s Degree in Computer Engineering or similar field
• Thirteen (13+) years of relevant experience
• Background as Site Reliability or System Engineer
• Experience with distributed systems concepts and design

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

• Flexible paid time off 
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• 1-month paid sabbatical every 5 years
• Casual work environments