HR Shared Services Lead

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

As part of the HRSS Senior Management Team we need someone to support as well as lead on the delivery of HR Shared Services projects and initiatives.  We are going through a large integration and process transformation programme and this role will boost the capacity and capability of our team to deliver transformational change.

Main areas of focus will be:

Support the projects and initiatives to improve HR services to line managers and employees.  This may include helping to review data and systems usage to drive improvements.

Manage commercial and operational relationships with key outsourced and (internal) service providers of benefits, payroll, (systems, finance and fleet) to identify improvements and put action plans in place.

Contribute to the development of our end to end employee lifecycle processes and procedures including:

o   Onboarding

o   Employee changes

o   ER advisory

o   Reward and payroll

o   Exit management

Experience of establishing, leading and improving HR shared services in a large, fast-paced business environment with high expectations for efficiency and responsiveness

Able to pick up projects and pieces of work quickly and without difficulty to implement 'quick wins' as well as longer term improvements. 

Focus and experience of system implementation and process improvement projects

Understanding of payroll processes and other statutory compliance obligations associated with HR for example right to work.

Desire and passion to deliver HR service basics to improve the HRSS credibility

Track record of developing and growing professional resources to deliver effective services

Broader experience and a desire to contribute to all aspects of HR service

We have a great team environment and excellent HR systems.  We need help to optimise our use of these systems and relevant processes to move us towards the next step in the evolution of our HRSS.  This is an exciting opportunity to really make a difference to our teams and our entire employee experience of HRSS.