Information Advisor-REF8476D-remote role- work from home


ProPharma Group

Richmond, United Kingdom
Full Time
3y ago

Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Job Description

Essential Functions include:

1. Medical Information and patient compliance service delivery

  • Providing a high quality medical information enquiry handling service and patient compliance programme by answering technical questions in respect of designated products in an accurate, confident and professional manner. Enquiries may be received via phone, letter, email and fax.
  • Complying with the specific Working Practices (WPs) which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation.
  • Ensuring that tasks are completed within the deadlines documented in the agreed ProPharma Group Standard Operating Procedures (SOPs) and WPs.
  • Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma Group SOPs and WPs.
  • Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
  • Logging all enquiries handled in an accurate, comprehensive and timely fashion in to Enquiry Handling Systems.
  • Liaising with Medical Information Assistants to ensure data received from clients is saved on file in a timely manner where applicable.
  • Ensuring that any confidential information or personal data related to ProPharma Group and its clients is managed in accordance with Data Privacy regulations as described in ProPharma Group SOPs.
  • Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.
  • Providing high quality Patient Compliance Programmes by ensuring that inbound and outbound patient calls are handled in line with agreed Working Practices and Key Performance Indicators as required.
  • 2. Quality Assurance
  • Maintaining quality in all areas of the job, particularly reporting of Adverse Events, Product Quality Complaints and logging enquiries into Enquiry Handling Systems.
  • Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.

3. General

  • Performing additional tasks within the Company as delegated by the Manager.
  • Having a good working knowledge of, and to comply with, the Standard Operating Procedures of ProPharma Group.
  • Complying with the Company’s health and safety policies.
  • Ensuring the Confidentiality Statement within the Contract of Employment is adhered to at all times in respect of the data and property of ProPharma Group, its clients and employees of the business.




1. A degree in a life science, or pharmacy, or a registered nurse with at least 2 years nursing experience or equivalent.

2. Able to work within a team in an open and professional manner.

3. Excellent written and oral communication skills and computer literacy.

4. Sound planning, prioritising and organisational skills. Showing an effective workload management system and meeting deadlines.

5. Able to take responsibility for work allocated (ensuring tasks are followed through to completion).

6. Accuracy and attention to detail.

7. Able to understand and follow processes.

Additional Information

We are an equal opportunity employer. M/F/D/V

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***


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