Collections Representative
at
BuildZoom
Worldwide
Full Time
2mo ago
Collections Representative
Oklahoma City, OK (remote but must reside in the OKC area)
Compensation: $36,000-$38,000/year base plus monthly commission of $500 per month OTE
About BuildZoom
BuildZoom is a rapidly growing tech company, dramatically improving the construction process and results. Over the past year, we managed over $400M in construction projects and are on pace to double this year.
BuildZoom is an SF-based technology company that is streamlining pre-construction for both residential and commercial owners. Backed by leading Silicon Valley investors, including Y Combinator, 8VC, and Founders Fund, we're bringing increased transparency, accountability, and predictability to the industry. We accomplish this in a scalable fashion through a best-in-class tech platform that sits on a massive amount of industry data.
As a Collections Representative you will play a crucial role in managing BuildZoom’s accounts receivable process. The primary responsibility of this role is to ensure timely collection of outstanding debts from our contractors. This position requires a combination of strong communication skills, financial acumen, and persistence to effectively recover overdue payments while maintaining positive relationships with contractors. We take a collaborative approach to ensure terms work for everyone.
Collections Representative Responsibilities
- Contacting contractors with overdue accounts via phone and email to negotiate payment arrangements.
- Reviewing outstanding accounts and determining appropriate collection strategies based on the age and amount of debt.
- Investigating and resolving discrepancies in payments, billing, or accounts.
- Documenting all collection activities and maintainingaccurate records of customer interactions.
- Negotiating payment plans or settlements with customers to resolve outstanding debts.
- Escalating delinquent accounts when necessary.
- Monitoring payment agreements and following up with customers to ensure compliance.
- Providing timely updates on account statuses to internal stakeholders, including finance and sales teams.
- Collaborating with other departments, such as customer service or sales, to address underlying issues contributing to payment delays.
- Staying abreast of industry regulations and best practices in debt collection to ensure compliance with relevant laws and regulations.
Collections Representative Qualifications
- High school diploma or equivalent required; Bachelor's degree in finance, accounting, business administration, or related field preferred.
- 6-12 months recent proven experience in collections, accounts receivable, or a similar financial role.
- Strong negotiation and persuasion skills with the ability to effectively communicate payment terms and consequences to customers.
- Excellent attention to detail and accuracy in recording financial transactions and customer communications.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Knowledge of relevant laws and regulations governing debt collection practices (e.g., Fair Debt Collection Practices Act) preferred.
- Professional demeanor with the ability to handle challenging conversations with customers tactfully and professionally.
- Strong problem-solving skills and the ability to analyze accounts to determine appropriate collection strategies.
- Willingness to adapt to changing policies, procedures, and technologies in the collections field.
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