Sales Development Representative



Sydney, Australia
Full Time
3y ago

Company Description

At Shopify we believe in making commerce simple for entrepreneurs and enterprise brands. We give merchants the scalability, reliability and flexibility they need to build their businesses and create economic independence. Shopify helps power commerce experiences for over 1 million companies like Culture Kings, Youfoodz, HiSmile, Decjuba, JB Hi-Fi, and many more.  We are in hyper-growth, building the tools and experiences for today’s leading brands and creating a level playing field for entrepreneurs who are just getting started.

Job Description

The Sales Development Representative is the front line of the Shopify team. We provide the fastest and best first touch possible for all merchants entering our ecosystem. You will be the first encounter for some of the most exciting Shopify and Shopify Plus merchants coming inbound from our lead generation efforts. All to help us win even more amazing merchants and give them the best experience.

You'll be working on things like:

  • Responding and completing high level qualification from live web chats, contact us pages, content and marketing events as well as many other lead sources used to generate interest in Shopify and Shopify Plus

  • Creating a positive and valuable first impression to merchants by providing an unrivalled merchant experience

  • Maintaining active engagement with new and existing leads through our CRM, Salesforce

  • Triage and connect inquiries to the appropriate members of the Shopify Sales Reps by conducting high-level qualifying conversations with prospective merchants

  • Contributing to building culture and upholding Shopify values in our growing APAC region

  • Liaising with your peers across the world in markets like North America and EMEA to refine process and consistently evolve the scope of the role

  • Working with your lead to up-skill in areas of profession and personal development including special personal projects to assist and impact the Sales Delivery team in APAC


  • Previous experience in sales/sales development (preferably within SaaS)

  • High-energy and have a positive attitude

  • Merchant focused mentality

  • Demonstrate excellent written/verbal communication skills

  • Ability to multitask, prioritise, and manage time effectively

  • Be a highly motivated, driven and self-starting individual who can hit the ground running

  • Ability to thrive in a fast paced environment and be able to live in the grey

  • Strong process improvement skills to help develop the role as things change with the business

  • An understanding of customer needs and to meet those individual needs with proper introductions to our Shopify Sales Reps

Additional Information

We understand that applying to a new role takes time and effort, and we thank you for this. If your experience is this close then please do consider applying.

This posting will close Tuesday 05 October at 5pm AEST

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

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Onkar By: Onkar