H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.
Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, around 450 colleagues take care of H&M’s customers in 9 different countries and in 6 different languages.
As a customer service agent for the H&M Group your most important responsibility is to make our customers' lives easier. You accomplish this by offering the best customer service by phone, chat and/or email. You will assist our Dutch/Flemish-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores, not only for H&M but also for some of our other fashion brands; COS, ARKET and &Other Stories.
Our customer service center is located in Maastricht, the Netherlands.
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What do we offer?
Are you the one we are looking for? Great!
Upload your CV together with your motivational letter in Dutch. Please be
aware that we can only consider your application if you clearly explain why you would be able to make the start date if you are not living in the vicinity of our center.
Good to know:
Our application process is 100% remote. To be able to complete the entire process you need access to a laptop/computer with audio/video capabilities, a mobile phone and a stable internet connection.
Do you want to know more about the job, working across borders and working from home?
Feel free to contact Richard Hagedoorn on 0031-6-13106342. Or Edmee Reinders on 0031-612305560.You can also send a WhatsApp message, which will be answered on weekdays between 8.00 and 16.30.
Click on apply will take you to the actual job site or will open email app.