Partner Operations Associate



Full Time
1y ago
GiveCampus is the world's leading fundraising and engagement platform for non-profit educational institutions. Trusted by 1,000+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. We received a seed investment from Y Combinator in 2015 and have pursued a strategy of "Sustainable Growth" ever since: six consecutive years of profitability and positive cash-flow have empowered us to stay laser-focused on the value we deliver to our customers and to directly actualize the change we wish to see in the world.

Through The GiveCampus Social Mobility Initiative, we've donated $1 million in free fundraising support for programs that help low-income students, first-generation students, and underrepresented minorities. And in 2022, we were named to Y Combinator's Top Companies list and the Inc. 5000 list of America's fastest-growing private companies.

While we operate at meaningful scale (we've facilitated more than $2 billion in charitable giving), we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee has a substantial impact on our trajectory, and we're growing to help schools achieve even greater results.

Our purpose-driven team of 70+ is located across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We're looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.

Partner Operations at GiveCampus is a unique team that support GiveCampus partners as well as provides leverage across our internal teams- solving problems, improving systems, and helping out where ever we can.

We're looking for a new member of the team, to help us support partners, run implementations for for our more technical products, and work across the org to achieve success. Are you a smart, nimble problem solver who likes working on technical problems, building process, and teaching others? Then this role is for you!

You will be responsible for:

    • Project-managing multiple onboardings for various GiveCampus products (Volunteer Management System, cryptocurrency integration, Branded URLs, etc.) 
    • Leading product trainings and Q&A sessions with GiveCampus partners
    • Answering tier 1 and escalated technical support questions from partners
    • Being an internal product expert for GiveCampus’ full suite of products
    • Handling, refining, and codifying internal processes related to partner support (Volunteer Management System fiscal year transitions, GiveCampus University articles for new features, and internal documentation)

Key things we'll be looking for:

    • Technologically savvy, able to learn, master, and teach others how to use a constantly evolving platform
    • Articulate, organized, detail-oriented, and the ability to multi-task in a dynamic, fast-changing collaborative environment
    • Dedication to what we’re building at GiveCampus, and to helping advance the quality, the affordability, and the accessibility of education

Extra credit if you have:

    • Experience at a tech start-up
    • Experience in advancement/development or alumni relations at an educational institution or other non-profit
    • Expertise with crowdfunding, peer-to-peer fundraising, or other fundraising activities
    • Volunteer experience helping a school raise money or engage its alumni (e.g., as a “class agent”, “class chair/ambassador”, or “reunion committee member”)
At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know the confidence gap and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.
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Onkar By: Onkar