Senior Product Manager, B2B

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.

EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country—serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs. We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.

EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Connecticut, and Los Angeles.

This Senior Product Manager, B2B,  reports to the Vice President of Product and is responsible for overseeing, developing, and leading the strategic and tactical functions of Entertainment Benefits Group (EBG) products that support business-to-business (B2B) relationships, operations, and marketing.

The EBG platforms cover many different product types such as Ticketing, Seated Events, Hotels, Rental Car, Air, Cruise, Shopping Offers, Gift Cards, as well as different brands in both membership based and public web sites such as TicketsatWork.com (Membership based).

This Senior Product Manager will be expected to use agile product management principles, such as customer discovery, product discovery, prototyping, split testing, etc. in this role.  At EBG, Senior Product Managers are expected to:

• Have a strong aptitude in user experience, the data that drives the UI, and actionable analytics.
• Partner with our amazing UX team to create high-fidelity designs (typically in Figma).
• Write detailed acceptance criteria for the development and QA team members.
• Communicate with stakeholders for discovery exercises, scoping, and feature releases.
• Assist with quality assurance prior to and during code releases.
• Own and define products/features, including post-launch analysis and the roadmap.
• Identify bottlenecks and technologies that improve organizational efficiency.
• Understand relevant business objectives and opportunity costs.

The ideal candidate for this role will be comfortable talking to marketers, account managers, developers, and executives.  While some product management teams prefer to only deliver business requirements, we tend to geek out at times.  If you've ever found pleasure in talking about a JSON object or data model, get excited when you discover a UX change that improves team member speed and efficiency, or light up with joy knowing that you helped a few million people save money, we want to talk to you about this role.  If your friends and co-workers have previously described you using the words excellence and passion, you should surely apply.

Please don't expect this role to be easy or perfect.  Instead, be prepared for challenges and that amazing feeling of satisfaction when you've reached the next milestone.

The role ideally will be based near either our Austin, TX or Orlando, FL offices.  Remote work can be considered as well.

• 5+ Years’ experience in Product Management and/or IT strategy roles.
• Superior communication, organizational and interpersonal skills.
• Experience managing / leading product managers.
• Experience in the Travel and Entertainment industry is a plus, especially for the types of products we sell – seated events, ticketing, hotels, car, air, cruise, secondary ticket market.
• Experience working with software products in an ecommerce organization or product management role.
• Ecommerce experiences with demonstrated understanding of the user journey through the funnel
• Experience with session replay tools and user interviews.
• Understanding of the concepts of A/B testing, and other types of split testing, for optimization of customer experiences.
• Ability to think strategically and execute methodically.
• Solution oriented, with the ability to think critically and creatively and to articulate complex ideas in a clear and concise manner, tailored for specific audiences.
• Ability to work in an agile and fast-paced environment where frequent trade-off decisions and prioritization changes are embraced.  This role will oversee multiple, concurrent projects/initiatives and market conditions often influence prioritization.
• Understanding of and experience with wireframes and other user experience tools/methodologies, analytics, a/b testing, search engine optimization, content management, email and newsletters, websites, mobile, video and databases.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.All your information will be kept confidential according to EEO guidelines.