Technical Facilitator

Shopify is Canada’s largest technology company, and among the fastest growing companies in the world. Our platform is powered by an Engineering team made up of almost 2,000 software developers across the globe. As we grow, we are committed to building a thriving, inclusive craft community that enables our engineers at all job levels to do their best work and contribute to our mission.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across North America where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere.

The RnD Discovery team accelerates time to impact for new hires in R&D through a world-class onboarding experience focused on teaching product knowledge and discipline-specific technical depth.  

We are looking for someone to join us as a Technical Facilitator. In this role, you will be responsible for delivering high quality instructor-led technical learning experiences that create real impact for learners. You’ll do this through planning, teaching, and assessing learning online to new hires in data, development, user experience, and product. You’ll also be responsible for supporting and coaching new hires 1:1 as they learn the foundations of their role and start having an impact at Shopify. 

Please note this role will be fully remote. You will be required to work business hours within GMT -4 timezone so candidates within North America are encouraged to apply.

If you are passionate about great teaching and learning for technical audiences, let’s talk!  We would love for you to join us to push boundaries as we define the future of technical onboarding at one of the world’s fastest growing tech companies.

Responsibilities: 

• Deliver best practice technical training online for adult learning in a corporate setting.

• Provide both synchronous instruction and asynchronous support to learners in groups of all sizes and 1:1 as needed to support program success.

• Apply best practices for great facilitation, and contribute to our standards and playbooks.

• Participate in peer observation and pairing with other facilitators to support continuous improvement and professional growth.

• Contribute to the ongoing maintenance and iterative improvement of our existing courses and workshops as well as the design of new instructor-led offerings as needed.

Qualifications

• Working knowledge of key technical concepts and skills relevant to Shopify employee needs, specifically software development and engineering. Fluency in technical topics at the level of being able to interact effectively with learners, stakeholders, and subject matter experts. Experience as a mid level developer with Ruby on Rails strongly preferred.

• Familiarity with best practices for facilitation including planning, delivery, and assessment of instructor-led and blended learning.

• Experience and comfort in working cross-functionally to deliver great learning experiences, partnering with different teams and individual contributors within a large corporate setting to get things done.

• The ability to use both synchronous and asynchronous tools to create a strong and supportive learning community

• The ability to thrive in an environment where experimentation is encouraged, and the confidence to execute on and champion those experiments.

Bonus Experience:

• Experience as a trainer or facilitator in a corporate or adult learning setting, with demonstrated ability to deliver top-notch instructor-led experiences that engage participants and move the needle on learning growth.

• Exceptional written and spoken communication skills with experience creating inclusive culture and supporting diverse learners.

Video Submission:

As a part of your application, please submit a 2-4 minute video where you teach us something - anything at all - using whatever tools and techniques you see fit! You must be featured in this video and play the starring role as the teacher or trainer. If you already have a video recording of yourself teaching something, feel free to provide that instead of creating something new! Please email the video using a link (vs a downloaded video).

Application Timeline:

We know that applying to a new role takes time, and we really appreciate your submissions! We're looking forward to learning more about you. The application window will remain open through Monday October 11th. 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.