Robotics Field Service Specialist - Memphis, TN - US

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Locus Robotics

Memphis, TN
Full Time
1y ago

Company Description

Locus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency improvement over cart-picking operations, by empowering pickers to work collaboratively with our robots. All this is accomplished while integrating with the operator’s Warehouse Management System, utilizing and optimizing existing facility infrastructure. 

This is an opportunity to join the ranks of a brilliant, high performance team, deploying cutting-edge technology to address real-world logistics challenges for major global brands.

Job Description

As a Field Service Specialist with Locus Robotics, you will collaborate with a talented team to do on-site repairs and preventative maintenance of our Locus Empower robotics solutions at customer sites. This job requires a unique combination of technical and troubleshooting skills as well as effective customer facing communication skills. You will travel extensively (~75%), with all expenses paid, to locations in North America and also international locations as we grow.  Memphis, TN- Multiple sites.

  • Perform on-site preventative maintenance of robots and chargers. Additional off-site technical support activities as required. 
  • Manage onsite customer relationships and ensure the smooth operations of the robots on-site.
  • Troubleshoot and perform on-site repairs including correct preparation to perform the repairs.
  • Assist customer with handling of non-hardware on-site escalations.
  • Analyze robot data and identify indicators of potentially degrading components.
  • Complete service reports and close tickets in salesforce.

Qualifications

  • Willingness to do whatever it takes to ensure customer success.
  • 1+ year experience in a similar hands-on technical role or demonstration of technical aptitude.
  • Understand basic theory of operation of mechanical and electrical systems of a robot.
  • Basic electrical and electronic circuit background very helpful.
  • Hands on familiarity with mechanical tools, meters and electrical test equipment.
  • Self-motivated and able to solve problems independently and in customer settings.
  • Strong interpersonal and communication skills to collaborate effectively with internal and external teams.
  • Cursory knowledge of networking and network topologies, such as routers, WIFI, switches, and firewalls
  • ~75% travel is required with this role.
  • BS in an engineering discipline preferred but not required.
     

Additional Information

Locus Robotics is an Equal Opportunity Employer

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