Account Manager, Managed Care

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. Its Guardant Health Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs.  In pursuit of its goal to manage cancer across all stages of the disease, Guardant Health has launched multiple liquid biopsy-based tests, Guardant360 and GuardantOMNI, for advanced stage cancer patients, which fuel its LUNAR development programs for recurrence and early detection. Since its launch in 2014, Guardant360 has been used by more than 7,000 oncologists, over 50 biopharmaceutical companies and all 27 of the National Comprehensive Cancer Network centers.

Responsibilities

• Responsible for developing and executing a strategically targeted Regional account plan for building coverage, contracting & revenue pull-through with U.S. Managed Care Accounts
• Develop and maintain a deep understanding of the U.S. Managed Care client, GHI customer accounts, and GHI internal team
• Manage multiple managed care regional accounts
• Act as a resource and partner with the Managed Care team to provide support to ensure that the growth of the team’s contracting, coverage, reimbursement, and strategic projects are fully supported and implemented (i.e. credentialing, contracting, proposals and utilization management)
• Facilitate cross-functional projects with U.S. Managed Care clients supportive of the Managed Care team
• Build strong relationships with our internal GHI reimbursement team associates
• Gather information, analyze and deliver metrics to determine trends and provide Managed Care team insight into the trends of the Managed Care client identifying areas of opportunity (i.e. coding, policy, claims, pricing)
• Work with internal teams to facilitate and maintain a quarterly business/operational review of Managed Care accounts
• Identify and and develop opportunities between Managed Care client and GHI
• Work effectively with Managed Care team and individuals across multiple departments to drive strategic goals
• Collaborate with sales, reimbursement and medical affairs for physician customer related issues
• Collaborate and coordinate with Managed Care  to ensure successful attainment of company goals and objectives
• Ensure team objectives are met
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

About You

• 1-2 years customer service/sales experience with a history of proven past of account management that has met and exceeded expectations or equivalent sales training course.
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent negotiation and customer service skills.
• Superior listening and problem solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate customer support abilities throughout the sales cycle
• Impeccable oral and verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

#LI-KB1

• 1-2 years customer service/sales experience with a history of proven past of account management that has met and exceeded expectations or equivalent sales training course. 
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent negotiation and customer service skills
• Superior listening and problem solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate customer support abilities throughout the sales cycle
• Impeccable verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products - particularly Excel and PowerPoint
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's values by acting with integrity, respect, trust and possess a very positive and an understanding of the dynamics involved with organizational growth and change
• Frequent travel (>50%) throughout the territory as needed

Education:  B.S. in Life Science, Biology, Business or Marketing preferred

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