Business Analyst - Catalog

This is a remote role, employees are welcome to work near one of our principal location hubs: Toronto, and Montreal.

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. 

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Reporting to the Group Product Manager, the Business Analyst is responsible for supporting the product management team in evaluating requirements for new features and enhancements. Working cross-functionally, he/she will support gathering requirements, planning, executing, measuring product initiatives, and owning documentation of evaluation and delivery; helping to ensure that SSENSE delivers a world-class shopping experience to its customers. As a Business Analyst, you will get visibility into the executive team at SSENSE and be exposed to growth opportunities through a blend of on-the-job experience, training, mentorship, and support from the entire Product team.

RESPONSIBILITIES

Product Development (40%)

• Provide support for the end-to-end product management and development 

• Lead requirement gathering and analyse stakeholder pain and passion points

• Document problem statements, business opportunity, feature releases and their all rounded impact

• Influence the direction of future product features by sharing key learnings and findings

• Lead change management for new feature introductions and enhancements with stakeholders

Business Analysis (35%)

• Conduct cost-benefit and other financial analysis for potential projects and business cases

• Research and drive 360 degree feature & enhancement impact analysis

• Provide detailed insights to support product management decisions 

Reporting and Dashboarding (25%)

• Support the product management team in building reports and dashboards on operational efficiencies

• Identify new reporting and dashboarding needs

• Liaise with Data Operations team to build dashboards and reports

• Develop, format and clearly communicate findings and insights from analysed data and reports

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field 

• Master's degree, an asset

• A minimum of 2 years relevant work experience in a business analysis, consultancy, software development, or product management role

• Exposure to digital products, software development lifecycle and prior retail or e-commerce experience preferred

• Knowledge of Google Analytics, SQL and other analysis tools, an asset

• Experience working within an Agile environment, using jira, an asset

SKILLS

• Highly analytical and detail oriented

• Creative thinker with excellent problem solving skills

• Strong time management and organizational skills

• Strong communication and presentation skills

• Entrepreneurial and initiative driven

• Ability to thrive in a fast-paced performance-driven environment, dealing with ambiguity and change 

WORLD CLASS TECHNOLOGY 

Technology is at the core of everything we do at SSENSE. Driven by an engineering mindset and a problem-solving attitude, we blend fashion with technology to deliver an unparalleled experience to our customers as we build seamless, custom solutions to deliver the SSENSE offering. 

WORLD CLASS TEAM
The SSENSE tech team is responsible for an international headless commerce platform. Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security. Headquartered in Montreal, our technology organization has been growing at a rate of 2X year-over-year and is doubling once again in 2021 as we expand across Canada, US, and Europe.  

WORLD CLASS PLATFORM 

The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. Our event-source architecture already achieves over 10,000 requests / second and growing at an unmatched pace, currently unseen across the industry.  Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques. Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.  

Read more about us on our SSENSE Tech Blog.