Director, CX Program Management

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.  

The Director, CX Program Manager role will be part of an exciting Customer Experience team working to accelerate and drive strategic CX. This individual will be the Senior Program Manager for the Vice President and Head of Customer Experience for Verisk.

The Director, CX Program Manager will see and influence how strategic decisions are made in our organization, prepare presentations to communicate our strategy and vision, provide recommendations for areas of improvement, develop a communications strategy for the organization, drive culture and innovation, develop new strategic roadmaps, identify process opportunities, and manage key activities to support the team day to day.

• Provide planning and coordination support, including project management, analytical support, and support of strategic initiatives as required, including monitoring progress against key priorities.
• Assist in the day-to-day management of business planning and operational processes including scorecards.
• Lead the development and execution of internal communications and logistics for key events, business updates and other deliverables, including accountability for organizing staff meetings, town halls, and offsites.
• Support the organization in preparing strategic business reviews/presentations to Senior Verisk CX Executive Reviews, Strategic Business Reviews, and Operational Excellence Reviews.
• Create impactful presentations by identifying, gathering, synthesizing and assessing a variety of data.
• Liaise with various internal partners across the Verisk Businesses, as well as Human Resources, Learning and Development, Finance, Technology, Marketing, PR, etc. to accomplish tasks on behalf of the team. This includes working closely with business partners and the EA network across the enterprise.
• Identify opportunities within the team and create plans to enhance communication, education, and other areas to increase team productivity.
• Play an active leadership role, partnering with the Head of CX and CX Directors in new innovation areas for the team like CX Research, CX Design and CX as a Product. 
• Balance the management of day-to-day business priorities along with long term strategic deliverables.
• Collaborate towards the development of strategic initiatives and roadmaps on topics ranging from Design to Change Management.  Support and/or drive initiatives on behalf of the Vice President and Head of CX for Verisk. 
• Play an active leadership role, partnering with the Head of CX and CX Directors in new innovation areas for the team like CX Research, CX Design and CX as a Product. 
• Balance the management of day-to-day business priorities along with long term strategic deliverables.

• Passionate, caring and fascinated about people and their experience.
• Innovative and creative top preforming professional who has drive for advancement.
• Highly motivated self-starter who can lead and deliver in a fast-paced, ambiguous environment, with excellent organization skills and careful attention to detail.
• Highly organized, culturally aware, and a strong communicator who can effectively multi-task and prioritize as needs evolve.
• 3+ years’ experience working as part of an executive office team, managing day to day VP level priorities, as well as financial planning and budgeting experience. 
• 5+ years’ experience developing executive presentations & documents, etc., with advanced level skills with Microsoft Office and similar products.
• Proven ability to navigate effectively and across a matrixed organizational structure.
• Able to produce impactful presentations for all levels of leadership.
• Excellent written and verbal communication skills, including executive presence, with experience translating complex information and requirements into clear and actionable tasks.
• Innovative and collaborative approach to problem solving and overcoming barriers Insight and courage to challenge the status quo.
• Demonstrated relationship management skills with proven ability to influence without authority across departmental and geographic boundaries.
• Strong sense of integrity and ability to deal with issues and subject matter that requires considerable sensitivity, judgement, and discretion.
• Background in design, innovation and product development.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

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