Technical Services Engineer

at

Altisource

Bengaluru, India
Full Time
5d ago

Company Description

Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is an integrated service provider and marketplace for the real estate and mortgage industries. Combining operational excellence with a suite of innovative products and technologies, Altisource helps solve the demands of the ever-changing market. Additional information is available at altisource.com.

Job Description

  1. Desktop/ End User Support Specialists must have excellent analytical and problem-solving skills in an enterprise environment
  2. Must have strong Desktop domain skill as following but not restricted to them only-
  •  System imaging task, Deployment and troubleshooting of client Operating           System Win 10
  •  Advances level troubleshooting skills on Laptop and Desktop hardware               issues
  • Basic understanding on Active Directory, DHCP, DNS, Group Policy,                    Office  365

          

       3. Experienced with supporting organizations preferably supporting North America               users along with India users and familiar with set-up, configuration, troubleshooting             and repair activities typically associated with a large End-User environment

       4. Strong expertise on working Ticketing system and SLA part associated with the                   ticketing portal

       5. Having strong interpersonal skills allows technical support specialists to                             communicate with customers and solve technical-related problems quickly and                       efficiently

       6. Understand on Incident Management, Problem and Change Management; ITIL                       process and its best practices

       7.  Candidate should be team player, willing to share knowledge and engage in team                  development exercise. Should be open to rotational shift and work from Office                first 3 months

Qualifications

  •  Bachelor’s Degree in Computer Science or similar field
  •  Microsoft certification is an advantage
  •  3+ year’s Desktop administrating and management experience

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

  • Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee
  • Bonus Potential – if you go above and beyond, you should be rewarded

Good Health

·       Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance

·       Wellness Programs (examples include eye examination, diabetes checkup camp, hemoglobin check and health talks)

Happiness

  • 10 paid holidays, plus 26 paid days off per year
  • Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
  • Opportunities to join our community service initiatives, including Habitat for Humanity

 

Are you up to the challenge? What are you waiting for? Apply today!

If you have any questions or concerns, feel free to reach out to us at [email protected]

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Onkar By: Onkar