Organizational Change Management, Lead - 12 Month Contract


Indigo Books & Music

Toronto, Canada
Full Time
3y ago

Company Description

Current Indigo employees should apply through the Internal Mobility page using your email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

As the Lead, Organizational Change Management (OCM), Digital Modernization you will manage the creation and implementation of change management, training, communication, and engagement plans that maximize employee buy-in and adoption, while identifying and mitigating people-side risks, as it relates to the Digital Modernization strategic initiative. Partnering cross-functionally, this role will drive effective adoption of changes impacting employees within the organization such that business benefits are achieved.


  • Align with and advise stakeholders on appropriate change methodology/approach to implement in support of modernization efforts, while building a strategic vision to achieve success
  • Create and manage implementation of robust Change Plan by defining targeted change strategies to support impacted stakeholders along the change curve (i.e. training, organizational education, communications, engagement, change agent networks)
  • Apply a structured methodology and manage development, execution, sustainment, and monitoring of change management activities for the Digital Modernization Roadmap, including Stakeholder Impact Analysis, Business Readiness Assessment, and Sustainment Plan
  • Develop and execute change management plans with measurable objectives based on scope and impact of change
  • Develop and oversee execution of communication plans
  • Partner with training SMEs to orchestrate and support training needs as it relates to change program
  • Formulate, socialize and ensure buy-in of specific plans to mitigate potential people-side risks and anticipated points of resistance
  • Leverage strong influence and negotiation skills to effectively engage and manage key stakeholders in execution of change plans
  • Provide guidance to project teams within scope of change management methodologies
  • Create and manage measurement systems to track adoption, utilization and proficiency of individual changes
  • Partner with internal leaders in formulation of particular plans and activities to support project implementation
  • Coach sponsors and stakeholders on leading successful change within and across multiple businesses to achieve long-term integration
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to get input
  • Encourage others to freely share their point of view and be open to feedback
  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion and influence change through your team and/or the organization



  • Minimum 5 years’ progressive change management experience
  • Proven track record in the integration of complex change management across various organizational stakeholders, ideally with experience in Digital/Technology transformation
  • Willing to co-create with internal teams to achieve long-lasting success
  • Change management certification or designation desired
  • Superior facilitation, impact and influence skills to effectively engage and manage stakeholders at all organizational levels
  • Proven ability to develop strong business relationships with internal partners and be able to work with minimal supervision in an unstructured and fast-paced environment
  • Experienced change agent, able to guide cross-functional teams through complex change from concept to execution
  • Strong organizational skills with the ability to coordinate multiple projects and tasks simultaneously with attention to detail
  • Excellent communication skills, both written and verbal
  • Outstanding analytical and problem-solving skills
  • Flexible and adaptable – comfortable with ambiguity and a rapidly changing environment
  • Strong analytic and decision-making abilities

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] if you require an accommodation at any time during the recruitment process. 


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