Sales Operations Specialist

About Informa Tech

Our purpose is to inspire the technology community to design, build and run a better digital world and we do this by informing, educating, and connecting those communities via our research, digital media, events and training products, and services. We offer an unrivaled reach to decision-makers in the technology marketplace, leveraging over 100 recognized and trusted brands, including AfricaCom, Black Hat, Broadband World Forum, GDC, Information Week, Interop, Light Reading, The AI Summit, and Ovum. Over 14,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month.

Role Purpose

You will be responsible for the accuracy of sales delivery for Virtual Events, Media, and Marketing Services programs. This role is responsible for the maintenance of the quality of the data and collaborates with internal partners to facilitate a seamless handoff for delivery. Accuracy is of high importance as the data is used to support the business in Sales, Customer Success, Marketing, and Finance.

Responsibilities

• Contract management; is responsible for the data accuracy of the contract process and entries into the business systems
• Owns the media product inventory tracking process
• Monitors and responds to internal and sales organization requests
• Supports the sales organization with the contract process and client-related requests
• Acts as the liaison between media sales and Informa Engage with delivery preparation
• Is accountable for quality control on client billing, invoicing, and the main point of contact for sales on billing and invoicing
• Conducts audits and reconciles data disparities across systems 
• Completes monthly billing reconciliation deadlines
• Oversees management of the live floor plan throughout the sales cycle
• Manages the rebook audit process and owns the communication to keep sales and team updated
• Completes monthly billing reconciliation deadlines
• Acts as the liaison between sales and the across Informa capabilities
• Establishes and enforces best practices and data standardization

What you will produce

• Accurate data across systems
• Inventory Coordination
• Sales reports
• System audits
• Billing reports
• Live floorplans
• Client invoices

• Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting, and reconciliation of sold programs.
• Highly organized, with a strong ability to balance multiple projects at once while paying absolute attention to detail
• Focused on the accuracy and timeliness of billing delivery and deadlines
• A strong influencer who is able to coordinate across multiple internal teams including Sales, Informa Engage, Operations, and Customer Success.
• Able to communicate conceptual solutions to peers and management effectively
• Exemplary high standards of customer service; motivated and driven to succeed

Measures of Success

• Internal and external customer satisfaction
• Data accuracy across systems
• Willingness to recommend improvements
• Billing accuracy
• Inventory accuracy

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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