Life at Cineplex:
Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies - operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.
At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us, and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.
Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.
We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.
Learn more about our businesses through the links below.
Inclusion & Diversity:
Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
The Helpdesk Managers role is responsible for managing the first level helpdesk within the Cineplex Monitoring Centre (CMC). The Helpdesk Manager plays a large part in leading, motivating, coaching and monitoring the activities of all first level helpdesk, specialists, Helpdesk Team Leads and the Major Incident Manager. In addition, the Helpdesk Manager will assist in the rollout & deployment of new theatre systems.
What You Will Be Doing
What You Need
Who You Are
Experience with incident management software ServiceNow is advantageous
Experience with Genesys Cloud is an asset
O365 and Windows based environments is needed
MAC and Linux experience an advantage
Must be proactive and possess strong interpersonal, customer service, communication, and organizational skills
Must possess excellent written and verbal presentation skills
Must be self motivated with a “can do” attitude
Must be able to quickly acquire an in-depth knowledge of multiple custom applications
Must be proficient with Window Operating Systems, MS office, and support tools
Must be able to handle multiple priorities and manage available resources accordingly in a fast-paced environment
What Sets You Apart
Interested applicants, please apply today.
While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.
No Agency Calls Please
Click on apply will take you to the actual job site or will open email app.