Events Operations Manager

at

Informa Group Plc.

London, United Kingdom
Full Time
2mo ago

Company Description

Informa is a leading international event, intelligence, and scholarly research group. Listed on the London Stock Exchange and a member of the FTSE 100, Informa has over 11,000 colleagues working in more than 30 countries. Through hundreds of powerful brands and expert teams, we operate events and exhibitions, deliver intelligence-based products and data-driven services, convening communities in person and digitally and provide access to cutting-edge research for specialist customers worldwide.

Informa Connect operate major branded events in Global Finance, Life Sciences, and Pharma. We have a clear vision and focus, delivering premium, leader events globally serving the audience's needs whilst exceeding their expectations. We are very clear on our strategy, delivering digitally enhanced customer-centric events.

Job Description

The Operations Manager will manage their own events and digital products with clear and concise communication on the delivery of the events to all stakeholders across each department.

The position is best suited to a creative, self-motivated and confident individual who is ready to step-up to the challenge, happy to work individually and as part of a team, and who is willing to fully immerse themselves in the high-tech agriculture events community.

Our portfolio covers the fast-growing High Tech Agriculture Sector around the World. The primary, but not exclusive, focus is on biological control, biostimulants, specialty fertilisers, irrigation, fertigation, plant nutrition, greenhouse technology and precision agriculture.

This opportunity will be based in London, with flexible/ balanced working available and will also require global travel. 

  • Lead, manage, deliver and own your events from conception to onsite delivery including working with Procurement to identify suppliers and services as required.  To include fully managing the Venue, AV, Registration, Stand contractors and all other suppliers for the event, always negotiating on cost
  • Be the operational contact for all Sponsors and Exhibitors including putting together detailed online exhibition manuals and updating exhibition floorplans as well as building virtual booths on online event platforms
  • Be the Speaker liaison on some events, managing all speaker logistic deliverables as well as being the main point of contact for the event’s speakers. coordinate presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms
  • Be the poster author liaison on some events, managing onsite poster gallery and virtual posters
  • Delivery and co-ordination of other digital products as needed eg. custom webinars and ebooks
  • Attend event planning meetings, presenting clear and concise updates on the event milestones, identifying and addressing any impacts to the event and proposed resolutions.
  • Strong relationships with Sales to provide clear guidance on the commercial opportunities at the events.
  • Clear management and ownership of the customer journey, understanding and managing crowd dynamics with thorough walk-throughs to map out the customer journey, signage, branding and identify social networking
  • Accountable for all Health and Safety pre and onsite for the events in line with Informa Connect particularly Informa’s industry-wide AllSecure standards
  • Help to embed sustainability into every event in line with Informa’s FasterForward approach
  • Organize debriefs post event, to continuously improve the events, and cascade to the operations teams setting future expectations. Celebrate the successes and develop resolutions for challenges experienced.
  • Work closely with the Product, Sales & Marketing managers to design the customer journey and exhibition spaces across the events portfolio.
  • Work with centrally procured suppliers, to significantly improve the experience for our commercial clients and attendees at the events, providing a new inventory of products and services that will set New AG Int’l  apart from its competitors.
  • Design innovative space and features for the large conferences.  Work with creative design partners to standardise and deliver exceptional stage sets and signage that will set the standard.
  • Enhance the customer’s perception of the event portfolio and delivery, differentiating us from our competitors.

Qualifications

  • A minimum of 3+ years delivering world class events in the B2B or B2C space.  Virtual event experience would be advantageous
  • Previously worked closely with product, marketing, commercial, sales and finance departments. 
  • Proven experience in working on international conferences and exhibition delivery
  • Experience in managing an event project teams and working with internal stakeholders and external partners
  • Strong communication skills, with the ability to flex as appropriate and build strong relationships
  • Experience of developing and delivering new ideas and processes
  • Cost management, forecasting and budgeting across multiple events and business plans
  • Experience in working on multiple international events as a team and individually to time and budget
  • Exceptional customer services skills especially with high level stakeholders (speakers and Sponsors) 
  • Experience in delivering conferences and exhibitions with strong customer and supplier management is essential. Virtual event experience advantageous

Additional Information

  • 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday!   
  • Friendly staff who are all “expert’s experts” and additional training for development
  • Pension match and a range of other entirely flexible benefits to suit your needs
  • Regular Social Events and Networking opportunities
  • Share-Match options - become a shareholder!

Employee experience is very important to us at Informa, that's why we continually invest in our colleagues and culture so it remains a dynamic, modern, and welcoming place to work. On top of joining a supportive, diverse, and ambitious team that welcomes all types of candidates we are also flexible with different working patterns prioritizes internal promotions.

We know that sometimes the 'perfect candidate' doesn't exist and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer. 

We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.  

See how Informa handles your personal data when you apply for a job here.

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