E-commerce Account Manager


McFadyen Digital

Vienna, VA
Full Time
3y ago

Company Description

McFadyen Digital is the leading advisor and implementer of ecommerce marketplace solutions.  During 15 years of implementing marketplaces, we have built dozens of platforms that cumulatively generate billions of dollars of GMV.  We are honored to have served 10% of the Fortune 500.  Over 250 global brands like ABB, AB InBev, ACCO, Albertsons, American Red Cross, American Eagle Outfitters, US Army, US Agriculture Dept, (and many more letters in the alphabet) have entrusted their digital transformations to McFadyen. We operate global offices across the US, Brazil, and India. McFadyen Digital has been a trusted employer for 34 years and believes that people are the most important part of our company.  We are proud of our Great Place to Work certification. 

Learn more about us at our website: www.mcfadyen.com

Job Description

Do you want to be part of a team of excellence? Do you believe you have a gift for driving customers to success? Is growing a Fortune 500 customer portfolio the kind of challenge, you like? If you answer yes to those questions, we may have the right challenge for you! 

We are building an account team of star players that nurture and grow our existing and new accounts. The team will consist of relationship-strong high achievers that exceed the standards of performance and can establish a culture of great service and mutual benefit. 

Team individuals will establish a strong grasp of the account’s organization, client needs, pain points, their business, and their industry. Next, they will build deep rapport and bonded relationships with clients that are long-standing and productive. The key objectives of the account manager are to: 

  • Drive client success with McFadyen Digital’s services 
  • Increase the lifetime value of the client. 
  • Increase share of client wallet. 
  • Improve the longevity of the client. 
  • Establish new client sponsors and expand services footprint. 
  • Protect and advance against competitive threats within the account. 
  • Ensure the client is always referenceable. 
  • Fight for the win-win. Win for client and win for McFadyen. 
  • Advocate for and be the voice of the client within McFadyen Digital. 

Top 5 Responsibilities 

  • Cultivate long-standing relationships of trust and respect. 
  • Become a valued contributor and resource to the client by learning their business, providing relevant advice and value. 
  • Learn client organizations and where spend and budgets are within the account; then identify, pursue, engage, and grow new sponsor relationships. 
  • Identify new business opportunities, build account pipeline, prioritize pursuits, and lead the sales process. 
  • Manage all contracting processes for new SOW’s and change orders. 

Additional Responsibilities 

  • Look for ways to measure McFadyen’s impact on client’s businesses and create business cases/success stories to be used by sales and marketing. 
  • Sell our professional services which include digital strategy, digital marketing, marketplace solutions, experience design, commerce and marketplace platform implementation, application development, support, and recurring revenue solutions. 
  • Foster a community amongst accounts to learn from one another, including brokering conversations between accounts. 
  • Coordinate and drive sales effort with internal teams 
  • Adhere to sales processes and document notes and progress in CRM. 
  • Keep abreast of industry best practices and trends. 
  • Continuously improve through coaching and self-feedback. 
  • Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients. 


Top 5 Qualifications 

  • Experience working with and supporting accounts at the VP level and above. 
  • Excellent communication, influencing, and negotiation skills. 
  • Ability to guide and navigate clients to the right solution with the assistance of solution experts. 
  • Highly skilled in MS Office (PPT, Word, and Excel) 
  • Ability to create and deliver presentations tailored to the audience's needs. 

Additional Responsibilities 

  • 10+ years of professional experience working with clients. 
  • 2+ years of experience as an account manager. 
  • Work well in an accountable environment. 
  • Familiarity with CRM practices along with the ability to build productive business and professional relationships. 
  • Excellent prioritizing, time management, and organizational skills. 
  • Naturally intuitive and empathetic to clients’ needs and pain points. 
  • Ability to receive ongoing coaching. 
  • BS/BA degree or equivalent 
  • Experience working with eCommerce or Marketplace platforms like Oracle Commerce / ATG / Endeca, Magento Commerce, Salesforce Commerce Cloud / DemandWare, SAP Hybris, IBM WebSphere Commerce, Mirakl, Channel Advisor, etc. a must 
  • Experience working with related technologies such as PIM, CPQ, CMS, Search and Navigation, Headless Technologies, BI Platforms, ERP, Call Center, OMS, etc. a big plus. 
  • Experience working with digital marketing technology/marketing automation tools like Oracle Eloqua, Responsys, BlueKai, Maxymiser, Marketo, Hubspot, Pardot, ExactTarget, DotMailer, Mailchimp, etc. and related services a plus. 
  • Experience representing marketing agency services including content marketing, email marketing, conversion funnel optimization, search engine optimization, design services, production services, web design and production, and other services is a plus. 
  • References required. 

Additional Information

Your Core Values: Client Focus, Owning the Outcome, Adaptability, Collaboration

Key Words: Sales, eCommerce, CRM, Marketplace, Account Manager, MS Office, ATG, Endeca, Magento, Mirakl, commercetools, Shopify, IBM WebSphere Commerce, Salesforce Commerce Cloud. 

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Onkar By: Onkar