Document Specialist Team Lead

At Clipboard Health (YC W17) we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote team that is humble and hardworking. We think this is the best way to improve a ton of lives. Nurses will have better schedules and shorter commutes, and patients will receive better care.

Why Clipboard Health Exists We exist to lift as many people up the socioeconomic ladder as possible. The average nursing assistant without a college degree makes $36k a year; the average nursing assistant on Clipboard Health makes $53k a year and the top 5% make $74k a year. We dramatically improve lives, by letting healthcare professionals turn extra time & ambition into career growth. We have healthcare professionals texting us photos of a car they were finally able to buy, a school & church they’re building in their native Haiti with money they earn here, and more.

We’re a post Series B, extremely fast growing startup with classic two-sided network effects. We’ve grown 6x (across all key metrics) in the last 11 months and need your help to keep growing to serve more healthcare professionals, healthcare facilities, and patients.

Documents Specialist Team Lead Job Description

Clipboard Health matches per diem nurses to health care facilities across the United States. A Document Specialist Team Lead is responsible for leading a team of Document Specialists and oversee the efficiency of the department. This role supports the Onboarding team by confirming that all of the necessary documents have been uploaded to the Health Care Professional’s profile.

This role is needed for a weekend schedule: Friday, Saturday, Sunday, Monday 10 hour shift 9am-7pm CST.

Responsibilities:

Leading a team of 8-10 Documents Specialists that are responsible to validate new documents coming in and recollecting expired documents

Keeping the team aligned with new requirements that come through and the process

Responsible for the response times of Document Specialists in Salesforce Cases and ZenDesk tickets

Keeping Confluence in general updated on any changes that happen within the Documents requirements (ex: expiration date changes, new requirements, new process).

Assigning the team to specific tasks to execute efficiently

Responsible to complete HCP Personal file audit monthly to submit to Joint Commission

Knowledgeable in state requirements to be sure healthcare professionals have the correct and complete documents necessary to start picking up shifts

Working with the Product Team when necessary to update the mapping of documents

Qualifications:

At least 2 years of Leadership Experience At least 1 year of Quality Assurance experience is a plus

At least 1 year of Office and Administration (virtual assistant) experience is a plus

Ability to work independently

Important Skills:

Detail-oriented

Dependable on completing tasks on time

Excellent written and verbal communication skills

Sense of urgency

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