Documents Specialist

At Clipboard Health (YC W17) we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote team that is humble and hardworking. We think this is the best way to improve a ton of lives. Nurses will have better schedules and shorter commutes, and patients will receive better care.

Why Clipboard Health Exists We exist to lift as many people up the socioeconomic ladder as possible. The average nursing assistant without a college degree makes $36k a year; the average nursing assistant on Clipboard Health makes $53k a year and the top 5% make $74k a year. We dramatically improve lives, by letting healthcare professionals turn extra time & ambition into career growth. We have healthcare professionals texting us photos of a car they were finally able to buy, a school & church they’re building in their native Haiti with money they earn here, and more.

We’re a post Series B, extremely fast growing startup with classic two-sided network effects. We’ve grown 6x (across all key metrics) in the last 11 months and need your help to keep growing to serve more healthcare professionals, healthcare facilities, and patients.

Documents Specialist Job Description

Clipboard Health matches per diem nurses to health care facilities across the United States. A Document Specialist supports the Onboarding team by confirming that all of the necessary documents have been uploaded to the Health Care Professional’s profile.

Responsibilities:

Creating healthcare professional profiles for our Clipboard Health platform

Validating core documents accurately when sent in from the healthcare professional and entering expiration dates into the Clipboard Health platform

Using website verification systems to validate information and collect background check results

Knowledgeable in state requirements to be sure healthcare professionals have the correct and complete documents necessary to start picking up shifts

Reaching out to healthcare professionals to collect any extra documents that are needed outside of our “core requirements” and following up to be sure that it is collected and updated in a timely manner

Communicating with our Onboarding and Customer Success team on progress of healthcare professional profiles/documents promptly and answering any questions the team may have.

Reaching out to healthcare professionals when documents get expired and following up until submitted so they remain on active status

Qualifications:

At least 1 year of Quality Assurance experience is a plus

At least 1 year of Office and Administration (virtual assistant) experience is a plus

Ability to work independently

Important Skills:

Detail-oriented

Dependable on completing tasks on time

Excellent written and verbal communication skills

Sense of urgency

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