Senior People Partner

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

• Coach managers through performance management situations and provide guidance on best practices.
• Partner with HR Business Partners to assist with driving initiatives aligned to the BU or Regional Strategy.
• Act as an organizer between the HRBPs and global COEs (centers of excellence) to ensure that HR programs are aligned with internal client needs.
• Provide HR policy, process and/or program advice and coaching to employees and managers, when appropriate.
• Assist in specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings when applicable.
• Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on projects/programs.
• Partner with Employee Relations and Global Employment Law to assist with driving consistent performance management and design initiatives.
• Partner with COEs and Ops to assist in delivering HR programs and policies in functionally and regionally relevant ways.
• Looking at greater process improvements with current Global People processes in place, i.e. extensions of building out living documentation related to Global People philosophies for sustainability/scale purposes.
• Act as a culture champion, regionally and functionally, working with leaders to drive high-levels of engagement.
• Be an expert in local legislation and policy interpretation, partnering with Employee Relations to ensure compliance.
• Collaborate with HRBPs to execute on:
  • Calibration and succession planning
  • Leadership and team development
  • Relevant workforce trends which will impact the BU

To be successful in this role you have:

• Excellent interpersonal, facilitation, communication, presentation and negotiation skills
• Ability to form relationships with the business as a known trusted advisor
• Ability to manage own time and workload, juggling conflicting priorities
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)
• Ability to work effectively under pressure in a fast-paced environment
• Possess confidence in handling ambiguous and fluid situations
• Good understanding of cultural and geographical differences and practices

JV22

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.