Associate Director Client Success

at

NielsenIQ

Chicago, IL
Full Time
10d ago

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. 

Job Description

As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.  

At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.

 

RESPONSIBILITIES:

·    Partner with customers to set objectives that drive business impact/maximum value 

·    Understand the industry and issues a customer is facing 

·    Build and maintain enduring relationships and deep expertise

·    Understand client structure and organization to enable service strategy

·     Leverage NielsenIQ solutions and apply industry knowledge

·     Conduct issue-based analyses with clear insights and actionable recommendations 

·     Drive thought leadership with customers, leveraging NielsenIQ tools and assets 

·     Identify opportunities for increased partnership and elevate to sales partners 

·      Facilitate clear day-to-day communications with customers, demonstrate empathy  

·      Ensure on-time delivery of solutions to achieve forecasted revenue on-time  

·      Ensure deliverables are outcome focused and connected to business objectives

·       Work with internal partners to ensure timely delivery of monthly data and reporting  

A LITTLE BIT ABOUT YOU: 

Do you have the necessary skill set to be successful in this role? 

Are you a strong leader with a passion for driving client impact? Are you flexible, able to easily adapt in a dynamic work environment? Can you effectively tell a story that captures the audience and brings them along your journey? Are you able to work collaboratively, as part of a remote team within a dynamic and challenging environment, while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution? Do you have a can-do attitude, maintaining positivity in even the most challenging situations?

Qualifications

·     College/University Undergraduate or Masters Degree 

·     Prior experience with NielsenIQ solutions

·     Highly proficient in Microsoft Office, experience with BI a plus (PowerBI, Tableau) 

·     Familiarity with NielsenIQ data, applications and platforms

·     8+ years of CPG industry experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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