Client Success Manager

Swayable measures how effectively media content changes minds. Our clients are dramatically increasing the impact of the stories they tell on the world's most important issues.

We are passionate about the power of data to have a positive social impact on advocacy and commerce and are serious about using it responsibly and ethically. We work with organizations and people we care about and our job is to help make them successful.

Swayable is a Delaware Public Benefit Corporation and an equal opportunity employer. We welcome applications from anyone who shares our values and especially encourage women and members of underrepresented groups to apply.

ABOUT THE COMPANY

Swayable is a fast-growing, cloud analytics product that measures public opinion and the impact of messages and advertising content on it. It is a 20-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by two physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (Amazon, Airbnb, Square, Paramount Pictures), researchers (MIT, Yale, Stanford) and mission-aligned advocacy campaigns (including multiple Democratic Presidential candidates). Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.

ABOUT THE ROLE

Swayable is looking for a high-performing, fast-learning and energetic Client Success Manager to lead relationships, deployments and expansion of key accounts, both in public-interest advocacy as well as commercial brand marketing. Experience with electoral and progressive campaigns needed.

PRIMARY RESPONSIBILITIES

• Work with clients to design digital survey experiments based on their messaging and organization goals
• Identify and pursue growth opportunities with current and potential Swayable clients in the progressive politics and advocacy space
• Build relationships with potential Swayable clients and evangelize the value Swayable offers for important advocacy and electoral campaigns
• Launch and track client experiments in the field, ensuring tests reach appropriate count and spend targets
• Interpret results and share insights with clients after experiment conclusion
• Own the entire client relationship by identifying ways Swayable can add value to their program, driving impact, and working with key stakeholders
• Build collaborative relationships with clients in order to deeply understand their needs and goals
• Partner with Product and Design to advance the product and provide important client feedback
• Support ad-hoc projects and lead initiatives that advance the internal tooling and processes

WHAT YOU'RE LIKE

• Significant background in political/advocacy campaigns with substantial relationships in the ecosystem (e.g. agencies, PACs and caucuses), bringing immediate credibility with our high-level advocacy and political partners on data, polling and/or messaging
• College degree required, graduate degree preferred
• Exceptional written and verbal communication skills
• Detailed-oriented and highly organized
• Motivated and proactive, anticipating what will be needed rather than requiring direction
• Prepared to work hard while being fun to collaborate with
• Enthusiastic about technology startups
• Passionate about progressive political movements, and interested in marketing/branding, and enthusiastic to work with these clients
• Intellectually curious and eager to learn new things
• Great with people, zero-drama
• Project management experience
• Experience presenting to senior clients with immediate ability to inspire confidence
• Solid basis of understanding of statistics and mathematics and confidence to fill any gaps

WHAT YOU CAN DO

• Most important is being a quick learner of new skills
• Experience in customer-facing roles is a plus
• Strong skills in all basic enterprise collaboration apps is required (e.g. Excel, Word, Powerpoint, Dropbox, Gmail, Google apps required), bonus if you have some knowledge of creative apps (Adobe Creative Suite, video editing) and data science and coding (we are a Python shop)

LOCATION

We are looking for a primarily DC-based candidate for this role, or someone with strong relationships in the DC community who has lived there. This role would be work-from-home for now, but we will likely have in-person presence soon.

BENFITS

100% Medical, Dental & Vision Plans Generous PTO Equity options 401k, FSA Ongoing professional development stipend Amazing company culture

We are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.

Our web apps are Vue.js and Node.js. We use MongoDB for our database. Calculations happen in a Python/Celery app and use numpy, scipy, and pandas. We host on Heroku.