Snook is on a mission to design a world that works better for people.

We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.

Snook started as a service design company in 2009. In the past five years, we have become a multidisciplinary team and scaled to more than double our original size, when we started up in Scotland. We are now based in Glasgow and London and our team is approaching 100 people. And we’ve worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.

One of Snook’s core missions is ‘Next Era Government’. We strive to ensure that human needs are at the centre of government services’ design and delivery. We are the User-Centred Design partner for multiple government agencies, including Home Office, Department for Education, NHS Digital and NHSX. Working in these sectors will give you valuable experience of applying GDS standards and preparing for GDS Service assessments. We also work with local government and third and private sector organisations. 

This role provides the opportunity to work across these sectors while receiving knowledge and support from other Snooks. Where possible, we rotate people from one sector to another after 3 to 12 months (depending on the project), enabling people to develop in-depth knowledge of a variety of sectors.

About the role

As a Content Designer at Snook, you will create user-focused content for services and products to help make them easy to understand and accessible. You will work in a multidisciplinary team that includes interaction designers, user researchers, developers and service designers. 

You’ll use research and evidence to advocate for user needs and develop content that meets them. You’ll also work closely with the team to test and iterate content as you go. You'll be comfortable working in a fast-paced, agile way and at every stage of development.

You’ll play a key role in championing the importance of a user-centred design approach with stakeholders. This includes working in the open and frequently sharing the thinking and evidence behind your work.

• Location: UK-based (this is a home-based role, but you may be required to attend meetings at client offices or Snook/NEC sites once in a while) 

• Contract: Permanent

• Salary: UK £32,292 - £45,908 & London weighting of £35,100 – £49,900

• Additional requirements: Right to work in the UK

• This role requires our staff to go through the UK government’s Security Clearance process. Applicants will need to have been a continuous resident in the UK for the past five years.

Requirements 

We’re keen to hear from a range of applicants, not just those who have worked in the design or creative industries. You should demonstrate that you are able to meet some, or all, of the following requirements: 

• Design content that meets user needs and makes complex language and processes easy to understand and use

• Work closely throughout the agile service design phases from discovery to live with user researchers, service designers and interaction designers

• Engage with users or stakeholders to collate user needs evidence

• Note take during research sessions and help make sense of the findings

• Contribute to prototypes, including taking part in usability testing with user researchers, with a focus on content.

• Work with and guide senior stakeholders and influence decision-making with a strong evidence base of user needs, including presenting

• Ensure content meets the legislative needs of our clients

• Contribute to written reports and participate in stakeholder meetings

• Contribute to our clients’ design systems, setting standards for content design

• Understand and implement appropriate style and standards

• Understand accessibility principles, keeping up to date with best practice for inclusive design and how we can support universal access

• Contribute to our content design practice

Your skills and experience

We’re keen to hear from a range of applicants who can demonstrate some, or all, of the following skills and experience.

Experience and skills in:

• Creating user-centred content for products and services at different stages of their development

• Using user research and evidence to inform the design of content and user journeys. This could include interviews, qualitative and quantitative data and desk research

• Identifying user needs and converting them into accessible content

• Writing, editing and publishing user-centred content for digital audiences

• Using metrics and user feedback to iterate content

• Working in an agile way and at pace

• Working with and influencing policy makers or legislative stakeholders to agree on statutory or legal requirements

• Championing user-centred design practice

• Working in a highly collaborative way, as part of a team with other designers as well as with stakeholders

• An understanding of the UK government’s Service Standard and the role of content designers within this

• A competitive salary 

• Generous holidays giving you 29.5 days holiday (including bank holidays), 4 of which are fixed to be taken at Christmas. Plus there are up to an additional 6 discretionary days for Christmas Closure

• A supportive maternity package

• We respect that people have commitments, providing flexible working hours through discussion

• A bike to work scheme

• Every Monday morning, we have a virtual team breakfast checkin where we eat together, share updates, learnings and our ambitions for the week ahead

• Membership to the Headspace, the mental health app

• We have an annual team-away day and quarterly show+tells; where we come together as a company, taking time out to learn, reflect, and eat snacks

• We provide an annual training budget, which can be used for external opportunities from talks and conferences to more bespoke hands-on training. We have weekly learning sessions for all our team members, with a vast topic range

• Access to Snook social clubs, and opportunity to run your own 

• Snook group pension plan

• We support you with a Snook buddy when you join to get you started

How to apply 

This is a rolling recruitment campaign, please do not delay your application as we are sifting and interviewing daily.

Please submit a CV, cover letter, your notice period.

In your covering letter, please tell us a little bit about yourself, why you want to work at Snook and what sort of design problems you’d be interested in tackling with us.

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. If you have any questions please get in touch at [email protected].

Due to the current Covid-19 epidemic, we anticipate that all interviews will be conducted remotely. We will offer interviews at times that suit you, so if you have children, caring duties, or other circumstances affecting your availability for an interview, we’re happy to offer convenient times outside of work hours.