Support at BingX ✓
|
41 days ago
🔥 90 applications |
About the Company
BingX is a leading global cryptocurrency exchange platform that provides secure, user-friendly solutions for trading digital assets. Known for its innovative features and a wide range of services, BingX enables users to trade a variety of cryptocurrencies with ease and confidence. With a strong focus on security and customer support, BingX offers a platform for both beginners and experienced traders. The exchange also provides advanced trading options such as spot, margin, and futures trading, while offering in-depth educational resources for users. BingX is committed to maintaining high standards in its services, offering flexible solutions for users worldwide, and expanding its presence across multiple regions, making it one of the top choices in the crypto industry.
About the Job
Responsibilities:
• General Support (Level 1): Handling user inquiries via chat, email, and other support channels.
• Technical Support (Level 2): Resolving technical issues for clients (platform problems, orders, etc.).
• KYC/AML Support (Level 2): Assisting users with verification procedures and regulatory compliance.
• General Support (Level 1): Providing guidance on exchange products and services.
• Technical Support (Level 2): Escalating complex technical issues to specialized departments.
• VIP Support (Level 2-3): Assisting high-value clients, resolving their issues promptly, and providing personalized service.
• Blockchain Support (Level 3): Advanced technical support related to blockchain transactions, smart contracts, and decentralized solutions.
Requirements:
• Experience in customer support (preferably in crypto or fintech).
• English proficiency at B2+ level (additional languages are a plus).
• Understanding of cryptocurrency and blockchain fundamentals.
• Ability to work in a team and quickly find solutions for clients.
• Willingness to work in shifts, including weekends and holidays.
Preferred Qualifications:
• Experience working on cryptocurrency exchanges.
• Knowledge of KYC/AML procedures.
• Familiarity with Zendesk, Freshdesk, or other support systems.
What We Offer:
• Flexible work schedule.
• Competitive salary + performance-based bonuses.
• Opportunities for career growth in the crypto industry.
• Friendly team and strong support from colleagues.
Apply at this link -https://docs.google.com/forms/d/1Hce6lAODzfhQiJsFEl6ZIdP-faxdBhXBjPtXUKM_hH0
Skills
Customer Service Excellence, Problem-Solving, Communication, Technical Proficiency, Time Management.
Compensation
35.000$ - 145.000$ / year + Equity
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